Shipping policy
ORDER PROCESSING
Orders are packed and dispatched within 1–2 business days of being
placed. Orders received on weekends or public holidays begin processing
on the next business day.
You'll receive a confirmation email at checkout, and a second email with
your tracking number as soon as your package leaves our facility.
SHIPPING RATES
Standard shipping is free on all orders within the United States, with
no minimum purchase.
Rates for expedited and international shipping are calculated at
checkout based on your destination, and shown in full before you pay.
WHERE WE SHIP
We ship to all 50 US states, including PO boxes and APO/FPO addresses.
We also ship to select international destinations. Because dietary
supplements are regulated differently in every country, availability
depends on your location — if we can't ship to you, checkout will tell
you before you pay.
ESTIMATED DELIVERY TIMES
These windows start from dispatch, not from the moment you order.
Add 1–2 business days of processing.
United States (standard) 3–7 business days
United States (expedited) 2–3 business days
Canada 7–14 business days
United Kingdom & Europe 10–18 business days
Rest of world 12–21 business days
These are carrier estimates, not guarantees. Weather, customs
inspections, and peak periods can extend them.
YOUR RIGHT TO CANCEL A DELAYED ORDER
If we can't dispatch your order within the timeframe above, we'll email
you with a revised date and the option to cancel for a full refund. If
we ever can't ship within 30 days of your order, you're entitled to
cancel and receive a prompt refund, and we'll tell you so directly
rather than waiting for you to ask.
TRACKING YOUR ORDER
Tracking numbers are emailed at dispatch. It can take 24–48 hours for
the carrier to register the first scan, so a number that shows no
movement on day one is normal.
If tracking hasn't updated after 5 business days, email us and we'll
open an investigation with the carrier.
SUBSCRIPTION SHIPMENTS
Subscription orders are processed on your scheduled renewal date and
follow the same processing and delivery times as one-time orders.
You can change your delivery date, update your address, or cancel from
your account page. Changes need to be made at least 48 hours before your
renewal date to apply to the upcoming shipment.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. We can correct an
address within 12 hours of your order, before it enters fulfillment —
email us as soon as you notice.
Once a package has shipped, we can't reroute it. Packages lost due to an
incorrect or incomplete address supplied at checkout aren't covered by
our replacement policy, though we'll always try to help you recover them.
LOST, DELAYED, OR STOLEN PACKAGES
If your order hasn't arrived within the estimated window, email us with
your order number and we'll investigate with the carrier right away.
If a package is confirmed lost in transit, we'll send a free replacement
or issue a full refund — your choice.
If tracking shows delivered but you can't find the package, check with
household members and neighbors and look around the property first;
carriers sometimes mark a parcel delivered a day early or leave it out
of sight. If it still doesn't turn up, contact us within 7 days of the
delivery scan and we'll work it out with you.
UNDELIVERABLE AND RETURNED PACKAGES
If a package comes back to us as undeliverable — refused, unclaimed, or
addressed incorrectly — we'll contact you to arrange reshipment. Return
shipping and reshipment costs may apply where the return was caused by
an address error or a refused delivery.
INTERNATIONAL CUSTOMS, DUTIES, AND TAXES
International orders may incur import duties, taxes, or handling fees
charged by your country's customs authority. These are set by your
government, aren't included in your order total, and are the
responsibility of the recipient.
Dietary supplements are subject to import restrictions in some
countries. If customs holds, refuses, or destroys a shipment under local
regulations, we're not able to issue a replacement, as the product never
cleared the border through any fault of ours or the carrier's. Please
check your country's rules on importing supplements before ordering.
STORAGE AND WARM-WEATHER DELIVERY
Our softgels are shipped in sealed, tamper-evident packaging. They
tolerate normal transit conditions, but prolonged heat can soften
softgels. If your package has been sitting in direct sun or a hot
mailbox, bring it inside and let it return to room temperature before
opening.
If your product arrives visibly damaged, melted, or leaking, send us a
photo and we'll replace it at no cost.
QUESTIONS
Email: hello@primal-remedies.com
Phone: +1 350 221 1012
We respond within 1–2 business days.