Refund policy

REFUND & RETURN POLICY

Last updated: [Month Year]

OUR 90-DAY MONEY-BACK GUARANTEE

We want you to feel the difference before you commit. If you're not
satisfied with Primal Remedies Ceylon Cinnamon for any reason, you can
request a refund within 90 days of your delivery date — opened or
unopened, and whether you used the whole bottle or changed your mind
after a week.

HOW TO REQUEST A REFUND

1. Email hello@primal-remedies.com with your order number.
2. Tell us briefly what didn't work for you. One sentence is plenty,
   and it's optional.
3. We'll reply within 1–2 business days with next steps.
4. Once approved, we issue the refund to your original payment method.
   Most banks post it within 5–10 business days.

DO I NEED TO SEND THE PRODUCT BACK?

Opened bottles: No. For health and safety reasons we can't restock or
resell an opened supplement, so there's nothing to send back. Keep it
or dispose of it.

Unopened bottles: Also no, in most cases. If we do ask for a return on
a multi-bottle order, we'll tell you when you contact us and cover the
return shipping ourselves.

DAMAGED, INCORRECT, OR MISSING ORDERS

If your order arrives damaged, you receive the wrong item, or it never
shows up, email us within 14 days of the delivery date (or expected
delivery date) with a photo where relevant. We'll send a replacement or
issue a full refund including original shipping, at no cost to you. No
return required.

SUBSCRIPTION ORDERS

You can cancel a subscription at any time from your account page or by
emailing us. Cancellation stops all future charges.

Please cancel at least 48 hours before your next scheduled billing date
so the order isn't already in processing. If a subscription order has
already shipped, it's still covered by the 90-day guarantee above — just
contact us.

ORDER CANCELLATION

If you need to cancel before your order ships, email us within 12 hours
of placing it and we'll stop it if we can. Once a package is in transit,
the 90-day guarantee applies instead.

WHAT WE CAN'T REFUND

- Requests made more than 90 days after the confirmed delivery date.
- Products not purchased directly from our store. We can't verify the
  authenticity or storage conditions of items bought through third-party
  marketplaces or resellers.
- Repeated refund requests across multiple orders where the pattern
  indicates misuse of the guarantee rather than genuine dissatisfaction.

REFUND AMOUNTS

We refund the full price you paid for the product. If you used a
discount code or bought a bundle, the refund reflects the actual amount
charged. Original shipping is refunded when the order was damaged,
incorrect, or undelivered.

IF SOMETHING GOES WRONG

We're a small team and we read every email. If you have a problem with
your order — delivery, product, billing, anything — please contact us
first at hello@primal-remedies.com. We can almost always resolve it
within a day or two, which is faster and simpler than going through
your bank.

This is a request, not a condition. You keep every right you have to
dispute a charge with your card issuer or bank. We'd just rather fix it
for you directly.

YOUR STATUTORY RIGHTS

Nothing in this policy limits any rights you have under the consumer
protection laws that apply where you live. Customers in the UK and EU,
for example, have a statutory right to cancel certain orders within 14
days of delivery, which sits alongside — not instead of — the 90-day
guarantee described above.

CONTACT

Email: hello@primal-remedies.com
Phone: +1 350 221 1012
We respond within 1–2 business days.